# At the door Show night is where everything comes together: your staff scan tickets at the gates, redeem perks at the bar, and sell walk-up tickets paid by contactless card — all from the TicketConnect app, even when the venue Wi-Fi gives up. This page covers setting up your door team and running entry, perks, and gate sales. ## Staff accounts Your door team works from **staff accounts**, which you create and manage in the organizer panel under **Staff**. Each staff member gets their own login for the TicketConnect app and their own set of permissions: | Permission | What it allows | | --- | --- | | **Scan** | Check tickets in at the gate. | | **Stats** | See live check-in numbers for their assigned events. | | **Sell** | Sell walk-up tickets at the gate (see Gate sales below). | | **Manage** | Adjust door settings during the event. | New staff start with scan, stats, and sell; you can change permissions at any time. To put someone on the door, **assign them to the event** — staff only see and work the events they're assigned to. If someone leaves your team or a device goes missing, suspend the account to cut access immediately, or remove it entirely. ## Scanning tickets — fully offline Staff scan tickets with the TicketConnect app. Scanning **does not depend on an internet connection**: every ticket QR is verified cryptographically on the device itself, against ticket data the app downloads before doors open. If the venue's connectivity drops mid-show, your gates keep moving at full speed, and each scanner uploads its scan history automatically as soon as it's back online. Running multiple gates? The scanner phones form a **mesh that needs no venue Wi-Fi and no internet**: each phone talks directly to the ones near it, and a ticket scanned at gate A is rejected at gate B within seconds. If the venue does have Wi-Fi, scanners on it talk over that too — the two paths back each other up. In the rare case a duplicate still slips through (a phone completely out of reach of every other scanner), it isn't lost: the attempt is recorded, flagged for review, and surfaced to you in the panel. > **A ticket admits one person, once.** Duplicate scans are caught on the > device, across gates within seconds — over the direct phone-to-phone mesh or > the venue Wi-Fi — and on the server when scanners sync — whichever comes > first. ## Live codes — why a screenshot doesn't get anyone in A signature proves a ticket is real. It cannot, on its own, prove that the person holding up the phone is the one who bought it — a screenshot of a valid ticket is still a picture of a valid ticket. So on events with live codes enabled, the QR in the attendee's app **refreshes every 30 seconds**. Each refresh is signed on their device with a key that only their copy of that ticket has. Your scanners accept a code from roughly the last minute and reject anything older, so a screenshot, a forwarded photo or a printout stops working within about a minute of being taken — and it cannot be refreshed, because whoever took it doesn't have the key. This costs your gates nothing. The check runs entirely on the scanner, with no connection, at the same speed as everything else on this page. Two things worth knowing on the night: * **The attendee has to open the app.** A live ticket is not a picture, so it can't be added to Apple Wallet or Google Wallet, and a saved photo won't scan. If someone gets turned away for an expired code, have them open their ticket in TicketConnect and show it again. * **Arm each scanner before doors.** Scanners pick up what they need to check live codes when they connect to the event. A device that has never armed for this event will refuse live tickets rather than wave them through — if a scanner starts reporting that it needs re-arming, connect it once and it recovers. > **Your staff's devices cannot produce a valid ticket.** A scanner carries only > what it needs to *check* a code, never what it would take to *make* one. A > lost or stolen staff phone is an access problem to solve by suspending the > account — it is not a way to manufacture tickets for your event. ## Redeeming perks If your tiers or campaigns include perks — a free drink, merch, VIP lounge access — staff redeem them with the app's **perk scanner**. The attendee shows their ticket, staff scan it in perk mode, and the app shows which perks the attendee holds and marks the chosen one as redeemed. Perk redemptions work at the bar or merch stand the same way ticket scans work at the gate, and each redemption is recorded so a perk can't be claimed twice. See [Discounts, comps & audience](#organizers-discounts-comps) for granting perks. ## Gate sales Staff with the **sell** permission can sell tickets to walk-up buyers straight from the app. How those card payments are taken is something you decide **once per event**, in the **Set up event** step on the event page — the same one-time step where you choose wristbands. The button disappears after you've made both choices. Today gate payments run as **Tap to Pay**: the staff member's own phone takes the contactless card — no terminal hardware at all. The phone needs NFC and, for now, **Android** (Tap to Pay on iPhone is pending Apple approval). The platform also supports physical readers — your own Stripe Terminal, a rented terminal, or a SumUp Solo — contact us if your event needs one. Two things to know: * **Gate sales carry the standard platform fee** — the same as storefront sales, no extra gate commission. See [Getting paid](#organizers-getting-paid) for the full fee picture. * **Picking "no gate sales"** in the setup step turns the POS off for that event — staff can't sell, even with the sell permission. A single gate order can contain up to **50 tickets**. Because walk-up buyers usually don't have the app installed yet, gate sales pair with pre-printed wristbands: the buyer pays, gets a wristband, and claims their ticket from it later. ## Wristbands with claim QRs You order **pre-printed wristbands** in the panel, per ticket tier, ahead of the event; they're produced in bulk and shipped to you. Each wristband carries a unique claim QR. When a walk-up buyer completes a gate purchase, staff hand them a wristband; the buyer scans its QR with the TicketConnect app — whenever they get around to installing it — and the ticket lands in their app wallet. Claiming is safe to retry: scanning the same wristband again simply confirms the ticket is already theirs. > **Entry is always validated by the ticket, never the wristband.** The > wristband is only a hand-off mechanism for claiming; at the gate, staff scan > the ticket QR in the attendee's app. A lost wristband that was already > claimed admits nobody. ## Door dashboard While doors are open, the event's **door dashboard** in the panel shows live check-in stats: how many attendees are in, scan activity per staff member, and anything flagged for review. Staff with the **stats** permission see the same live numbers in the app, so your gate lead doesn't need a laptop. ## See also * [Selling tickets](#organizers-selling) — tiers, pricing, and the storefront. * [Discounts, comps & audience](#organizers-discounts-comps) — guest list comps scan at the gate exactly like paid tickets. * [Getting paid](#organizers-getting-paid) — how gate sales settle, fees, and payouts.