# Plans & billing

TicketConnect has three plans. Plans gate **capabilities** — branding,
analytics, white-label — not fees: the platform fees on your ticket sales are
identical on every plan. This page covers what each plan includes, how to pay,
and what happens if a payment fails.

## The plans

| Plan | Price | What it adds |
| --- | --- | --- |
| **Free** | $0 | The full core product: events, tiers, storefront sales, discounts, comps, resale, door operations, payouts, reports. |
| **Pro** | $99/month | Custom branding (your logo and colors on the storefront) and advanced analytics. |
| **Enterprise** | $499/month + $2,500 one-time setup | Full white-label: your own domain, plus the Developers portal. |

Both paid plans are also available with **annual billing**.

> **Fees don't change with your plan.** Primary sales carry a 3% platform fee
> (minimum 2.50 PLN per paid ticket, which only applies below about 83 PLN) and
> resales an 8% marketplace fee on Free, Pro, and Enterprise alike — see
> [Getting paid](#organizers-getting-paid) and
> [Resale & royalties](#organizers-resale-royalties).

## What Pro adds

* **Custom branding** — put your own logo and colors on your storefront, so
  buyers see your brand, not ours.
* **Advanced analytics** — deeper reporting on sales and audience behavior
  than the standard dashboard.

## What Enterprise adds

Enterprise turns TicketConnect into infrastructure that runs under your name:

* **Your own domain** — the storefront lives on a domain you own.
* **The Developers portal** — a section of the panel where you manage API
  keys, webhooks, and API usage for programmatic access to the platform.

When your Enterprise subscription activates, your white-label workspace is
provisioned automatically and the Developers section appears in your panel.
The API itself is documented in the licensee docs — start with the
[introduction](#introduction).

## How to pay

You choose between two payment methods:

* **Card via Stripe** — subscribe through Stripe Checkout, monthly or annual.
  Afterwards you manage everything — card on file, invoices, plan changes,
  cancellation — through the self-serve Stripe billing portal, opened straight
  from the panel's **Billing** page.
* **Prepay in USDC** — pay upfront from a crypto wallet, for a minimum of one
  month at a time. Your plan stays active for the period you've prepaid.

Your current plan, its entitlements, and your invoice history are always
visible on the Billing page.

> **Only the organization owner can change billing.** Other members can see
> the current plan, but subscribing, upgrading, cancelling, and payment
> changes are reserved for the owner.

## If a renewal payment fails

If a renewal charge doesn't go through, your plan doesn't drop immediately:
you get a **3-day grace period** to fix the payment method (via the Stripe
billing portal). If the payment still hasn't succeeded when the grace period
ends, your organization falls back to the Free plan — your events, tickets,
and payouts keep working, but paid-plan capabilities (branding, advanced
analytics, white-label) switch off until you resubscribe.

## See also

* [Getting paid](#organizers-getting-paid) — platform fees, escrow, and
  payouts, which are the same on every plan.
* [Resale & royalties](#organizers-resale-royalties) — the resale fee and
  your royalty.
* [For organizers](#organizers-introduction) — overview of the whole
  organizer product.