# Resale & royalties

When a fan can't make it, their ticket doesn't have to die in a drawer — and it
doesn't have to end up on a scalper site either. Resale is built into your
storefront: ticket holders list directly there, buyers pay there, and you earn
a royalty on every resale. This page covers the per-event resale settings, how
royalties and fees work, and what happens when a sold-out event gets returns.

## Resale settings, per event

Each event has its own resale configuration in the organizer panel:

| Setting | What it does |
| --- | --- |
| Resale enabled | Master switch. When off, tickets for this event can't be listed at all. |
| Anti-scalping bounds | Minimum and maximum resale price, as a percentage of face value. |
| Resale opens | When listing becomes possible: immediately, or a number of hours or days before the event. |

These rules are enforced when a holder tries to list, not merely suggested: a
listing outside the price bounds, before the opening window, or on an event
with resale disabled is rejected.

> **The anti-scalping ceiling defaults to 150% of face value.** If you turn
> anti-scalping on without setting your own bounds, no ticket can be resold for
> more than 1.5× what you charged for it.

Use the opening window to keep early resale pressure off your primary sales —
for example, allow listings only from 7 days before the event, once most fans
who want a ticket have bought one from you.

## Your royalty on every resale

Every time one of your tickets changes hands on the storefront, you earn a
**royalty** — a percentage of the resale price, credited to you automatically.

* The royalty is set **per organization** by TicketConnect and applies to your
  events' resales. The default is **5%**.
* You can't change it yourself in the panel — **contact us** if you'd like it
  adjusted for your organization. A new rate applies to listings created from
  that point on.

Resales also carry a flat **8% marketplace fee**, paid to the platform. The
seller receives the resale price minus your royalty and the marketplace fee.

## Markup escrow: resale buyers are protected

When a ticket resells above face value, the **markup** — the part of the price
above what the ticket originally cost — is not paid out immediately. It's held
in escrow until the event completes.

> If you cancel the event, every buyer is made exactly whole: a resale buyer
> gets back the face value **and** the escrowed markup — precisely what they
> paid. You never have to chase down a seller to fix a cancelled event.

The seller receives the face-value portion of the sale on the normal schedule
and the markup once your event has taken place. For how and when your own
proceeds are released, see [Getting paid](#organizers-getting-paid).

## Waitlist returns

When an event sells out, fans can join a **waitlist** on your storefront. If a
ticket holder later returns their ticket, it isn't relisted publicly — it's
offered privately to the waitlist, first come, first served:

* The first fan in line gets a **time-boxed offer** to buy the ticket at
  **face value** — 24 hours by default. If they don't buy in time, the offer
  moves to the next fan.
* Waitlist purchases are **card or BLIK only**.
* The returning holder is **refunded automatically** once the ticket is
  re-sold — there's nothing for you to process.

> **No platform fee and no royalty apply to waitlist returns.** They're a
> face-value swap between two fans, not a resale — the new buyer pays what the
> original one did.

Waitlist returns cover tickets originally sold through your primary sale.

## Revealed tickets lock — by design

A fan's entry code stays hidden until they **reveal** it in the app (usually
at the venue, right before the gate). From the moment a ticket is revealed it
is **locked for good**: it can no longer be listed for resale, transferred, or
returned — only scanned at the door.

> **Why:** once a code has been displayed on a screen it can be screenshotted.
> Locking the ticket at reveal guarantees a resale buyer can never receive a
> ticket whose code someone else has already seen — every ticket bought on
> your marketplace comes with a code no previous holder ever saw.

This is automatic and not configurable; it protects your resale market's
integrity. If a fan reveals early and then asks to return the ticket, the
lock is the reason support says no.

## What this means for your fans

* Genuine fans who missed the on-sale get a fair, face-value path back in
  through the waitlist.
* Buyers on the resale market never pay more than your anti-scalping ceiling
  allows, and they're fully refunded — markup included — if you cancel.
* A resale ticket always arrives with a **fresh, unseen entry code** — the
  reveal lock above means screenshots can't outlive an owner change.
* You earn on the secondary market instead of watching scalpers do it.

## See also

* [Selling tickets](#organizers-selling) — tiers, price steps, and primary sales.
* [Getting paid](#organizers-getting-paid) — escrow, trust tiers, and claiming proceeds.