# Selling tickets

Once your event is live on the storefront, TicketConnect handles the sale end
to end: payment, fair-queue protection for big on-sales, purchase limits, and
the paper trail. This page explains how buyers pay, how you keep a hot on-sale
fair, and what the platform takes per sale.

## How buyers pay

Buyers choose between fiat and on-chain payment at checkout:

| Method | How it works |
| --- | --- |
| Card | Paid via Stripe. |
| BLIK | Poland's mobile payment standard, also via Stripe. |
| USDC on Base | An on-chain stablecoin payment, settled directly on Base. |

Whichever method a fan picks, the result is the same ticket in their
TicketConnect wallet — you don't run separate inventories or flows per payment
method.

## Waiting room for high-demand on-sales

For an on-sale you expect to be slammed, enable the **waiting room** on the
event. Instead of everyone hammering checkout at once:

* Fans who arrive during the on-sale join a queue.
* The queue admits buyers in batches, in order.
* Each admitted buyer gets a time-boxed access window to complete their
  purchase; when it expires, their spot goes to the next fan in line.

By default the queue admits 25 buyers per batch with an 8-minute purchase
window, and you can tune both. The waiting room is a per-event toggle — events
without one sell normally, and gate sales at the venue are never queued.

> **Turn it on before the on-sale, not during.** The waiting room protects the
> first minutes of a hot on-sale — the moment demand outstrips supply. Enable
> it when you publish the event so the queue is already standing when fans
> arrive.


## Purchase caps

Every event enforces a per-buyer ticket limit: by default, one buyer can hold
at most **10 tickets** for an event. You can set the cap anywhere from 1 to 50
per event.

Caps count per identity across the buyer's purchases, so splitting an order
into several checkouts doesn't get around them. Together with the waiting
room, this is your main defense against bulk buying during an on-sale.

## What a sale costs you

TicketConnect charges a **3% platform fee** on each primary sale, with a
**minimum of 2.50 PLN per paid ticket**. The minimum is a floor rather than an
addition — you pay whichever is higher, so above roughly 83 PLN the fee is just
the 3%. Free tickets cost you nothing. The fee comes out of the ticket price —
buyers pay the face value you set, and your proceeds are the remainder.

Resales on the marketplace and walk-up sales at the gate are priced
differently; see [Resale & royalties](#organizers-resale-royalties) and
[At the door](#organizers-door-operations) for those.

> **If you cancel, buyers are made exactly whole.** On cancellation the buyer
> gets the full face value back — including the platform's fee portion, which
> TicketConnect refunds from its own side.


## Where your sales show up

Every sale appears in the organizer panel as it happens:

* **Dashboard** — live per-event stats: tickets sold, revenue, door activity.
* **Reports** — exportable CSV and PDF reports covering ticket sales,
  financial transactions, revenue statements, and payout breakdowns net of
  platform fees.

When and how the money itself reaches you — escrow timing, trust tiers, and
claiming proceeds — is covered in [Getting paid](#organizers-getting-paid).

## Selling below face value

Want to run a promotion instead of lowering the tier price? Discount codes,
automatic triggers, and zero-price comp tickets are covered in
[Discounts, comps & audience](#organizers-discounts-comps).